Delivery & Returns
Breakages & Returning Items
I spend a lot of time ensuring my special pots are wrapped well in sturdy packaging. My pottery has arrived safely from the UK to Europe, Australia and the US.
In the unlikely event something does get broken I give a full refund. You just need to send photos of the broken pottery and the packaging as it arrived to you.
If you are unhappy with your pottery for any other reason you can return it for a refund. Post in the original box and send to the address at the bottom of the page within 30 days of receiving your pottery.
All orders are packed and dispatched within two working days.
Delivery for customers in the UK
Orders of total weight under 2 kg are sent via Royal Mail 2nd Class signed for service. Their delivery aim is 2 to 3 working days including Saturdays.
Orders of total weight over 2 kg are sent via Parcelforce Express48 service. Their delivery aim is within 2 days.
So for all UK customers you should receive your pottery within 4 to 5 working days of ordering. Occasionally during busy periods it may take a little longer. Please contact me if your order is taking longer than expected.
UK shipping prices
Delivery for Customers in Europe
Parcels up to 2 kg are sent worldwide via Royal Mail International Tracked & Signed. Royal Mail say they aim to deliver to Europe within 3-5 working days. Depending on customs or other delays this might be longer. Please contact me about ordering larger shipments.
Europe shipping prices
Delivery for Customers in USA and rest of the world
Parcels up to 2 kg are sent worldwide via Royal Mail International Tracked & Signed. Royal Mail say they aim to deliver worldwide within 5-7 working days. Depending on customs or other delays this might be longer. My last order to the USA took around 3 weeks due to customs. Please contact me about ordering larger shipments.
USA & rest of world shipping prices
Returns Address - I do not have a shop currently
The Little Pot Company
236 Woodseats Road