Delivery & Returns

Breakages & Returning Items

I spend a lot of time ensuring my special pots are wrapped well in sturdy packaging. My pottery has arrived safely from the UK to Europe, Australia and the US.

In the unlikely event something does get broken I give a full refund. You just need to send photos of the broken pottery and the packaging as it arrived to you.

If you are unhappy with your pottery for any other reason you can return it for a refund. Post in the original box and send to the address at the bottom of the page within 30 days of receiving your pottery.

Dispatch times

All orders are packed and dispatched within two working days.

Delivery for customers in the UK

Orders of total weight under 2 kg are sent via Royal Mail 2nd Class signed for service. Their delivery aim is 2 to 3 working days including Saturdays.

Orders of total weight over 2 kg are sent via Parcelforce Express48 service. Their delivery aim is within 2 days.

So for all UK customers you should receive your pottery within 4 to 5 working days of ordering. Occasionally during busy periods it may take a little longer. Please contact me if your order is taking longer than expected.

UK shipping prices

Delivery for Customers in Europe

Parcels up to 2 kg are sent worldwide via Royal Mail International Tracked & Signed. They aim to deliver to Europe within 3-5 working days. So pottery should arrive within 7 working days of ordering. Please contact me about ordering larger shipments.

Europe shipping prices

Delivery for Customers in USA and rest of the world

Parcels up to 2 kg are sent worldwide via Royal Mail International Tracked & Signed. They aim to deliver worldwide within 5-7 working days. So pottery should arrive within 7-9 working days of ordering. Please contact me about ordering larger shipments.

USA & rest of world shipping prices

 

Returns Address - I do not have a shop currently

The Little Pot Company

236 Woodseats Road

Sheffield

S8 0PN

United Kingdom